PARENTS
1) notify on the tram/bus WhatsApp group 

2) get in touch with  Elena at +49 1575 1705633

ACCOMPANYING PERSONS or ANY TRAVELLING PUPIL
1) make the child feel comfortable

2) call the parent ( telephone number is to be found on the luggage label hanging on the backpack) If step 2 is not successful go to step 3.

3) notify on the WhatsApp group (not needed if step 2 is  successful)

4) follow parents or Elena's instructions

1) Inform/ask in the WhatsApp group

2) Refer to the Latest NEWS on our website

3) Check on the KVV website: https://www.kvv.de/

PARENTS
1) notify on the tram/bus WhatsApp group
2) inform Elena at contact@eskar-transport.de  about the delay


ACCOMPANYING PERSONS or ANY TRAVELLING PUPIL
1) inform the tram/bus WhatsApp group
If your child left a jacket (books, instrument, backpack etc.) on the tram, please contact Lost property office:
Zähringerrstraße 65
76133 Karlsruhe
Tel. 0721 6107-5890
or visit:
https://www.kvv.de/service/fundsachen.html
https://transport.novafind.eu/home/transport/VBK/app



If your children have left a jacket (books, instrument, backpack etc.) on the bus, please have them check with the driver the next time they board the bus. Sometimes it has been turned it over to the school (ask security and secretary).

If your children have left a jacket (books, instrument, backpack etc.) on the bus, please have them check with the driver the next time they board the bus. Sometimes it has been turned it over to the school (ask security and secretary).

As you join after the deadline, there is only one possibility to get Scoolcard.
You visit our office (by appointment only) till 10th of September with a SEPA mandate, an application form and a photo. All forms and details here: https://www.eskar-transport.de/services/first-time-registration 
We sign and stamp it. This contract (=the application form) you will give directly to the KVV customer center and receive immediately a monthly ticket for September. Scoolcard will be sent later by postmail directly from the print office.
You can buy a ticket using bus/tram ticket machines on the bus stop. Or you use KVV online ticket service  


https://kvv-shop.de/index.php/product/122/show/0/0/0/0/buy

A valid ticket (single, day etc), registration at https://esk.fritz-internet.de and SEPA mandate are necessary to use the school tram&bus till September 10th.  

Yes, please come to our office and we will give you a signed and stamped permission. Don´t forget to buy a valid ticket (single, day etc) for you.  
Please, read the letters carefully and follow the instruction (hold the requested deadline!). Sometimes you will also need a stamp and a signature from us.
Please visit the dedicate page https://www.eskar-transport.de/cancellation 

First, please update online registration form. Second, we will kindly ask you to inform us ( kar-transport@partner.eursc.eu ) and KVV (abo@kvv.karlsruhe.de) about it.


Scoolcard is an Abo-ticket (subscription). Subscription tickets for school students are renewed automatically until the holder finishes the school. You need to make a new contract every year only if you pay in cash or you get some post from KVV.


Please update your child grade. It is very important for processing fee reduction (especially 4th grade to 5th grade) and to make the cancellation for the 7th grade.


There is no more possibility to get Scoolcard. But you can order monthly tickets. Please fill in the online application form for the transport: https://esk.fritz-internet.de/ and create and sign a SEPA Direct Debit Mandate. Than visit our office with original SEPA mandate.
We will give you back a signed and stamped permissions for obtaining monthly tickets (max for three months at once!). These permissions you will give directly to the KVV customer center and will get there the monthly tickets. Do not forget to apply for next school year Scoolcard BEFORE 30th MAY!


Yes, please come to our office and we will give you a signed and stamped permission. Don´t forget to buy a valid ticket (single, day etc) for you.  


Yes, your child needs a KiGa - ticket (necessary for any age!). First, please make online registration and transfer KiGa fee 100€ to our bank account. Second, please visit our office with SEPA-mandate (download debit authorisation), copy of 100€ bank transfer and a photo.
First, please update online registration form and transfer KiGa fee 100€ to our bank account. Second, please visit our office with SEPA-mandate (download debit authorisation), copy of 100€ bank transfer and a photo. Detailed info are here: https://www.eskar-transport.de/registration/yearly-update-nursery 
First, please update online registration form. Second, please visit our office with SEPA-mandate (download debit authorisation), proper application form for Scoolcard and a photo.
All instructions are to be found here: https://www.eskar-transport.de/registration 
No, Scoolcard is only for pupils (primary and secondary). Nursery has the same status as Kindergarten in Germany; the nursery children are not yet the pupils. Please use KiGa ticket for our school bus/tram and valid KVV ticket for public transport.
Please refer to your contract or get in touch with  the HR department. If you are "Abgeordnete Lehrer - detached teacher“ please refer to the section: https://www.eskar-transport.de/registration/first-time-registration-jrc-and-eskar-staff  
If you are not detached teacher  follow the instructions here: https://www.eskar-transport.de/registration/first-time-registration-primary-secondary 
Yes, you should. Please update online registration form and send us the new application, with photo and signature till May, 30th.
Detailed info are to be found here: https://www.eskar-transport.de/registration/yearly-update-jrc-and-eskar-staff 

No, you shouldn’t. Please don’t forget to update online registration form.
Details are here: https://www.eskar-transport.de/registration/yearly-update-primary-secondary 


Yes, please send a new one every year.