FAQ - ESKAR Transport

1. What if your child doesn’t get off the right bus/tram stop?

PARENTS

1) notify on the tram/bus WhatsApp group or directly call the helper on tram/bus

ACCOMPANYING PERSONS or ANY TRAVELLING PUPIL

1) make the child feel comfortable

2) call the parent ( telephone number is to be found on the luggage label hanging on the backpack) If step 2 is not successful go to step 3.

3) notify on the WhatsApp group (not needed if step 2 is successful)

2. What if there is a STRIKE or a sudden change on the Bus/Tram lines?

1) Inform/ask in the WhatsApp group

2) Refer to the Latest NEWS on our website

3) Check on the KVV website: https://www.kvv.de/

3. What if your bus/tram doesn't show up or comes late?

PARENTS

1) notify on the tram/bus WhatsApp group

2) inform Elena at contact@eskar-transport.de about the delay

ACCOMPANYING PERSONS or ANY TRAVELLING PUPIL

1) inform the tram/bus WhatsApp group

What if my child forgets anything on the TRAM?

If your child left a jacket (books, instrument, backpack etc.) on the tram, please contact Lost property office:
Zähringerrstraße 65
76133 Karlsruhe
Tel. 0721 6107-5890
or visit:
https://www.kvv.de/service/fundsachen.html
https://transport.novafind.eu/home/transport/VBK/app

If your children have left a jacket (books, instrument, backpack etc.) on the bus, please have them check with the driver the next time they board the bus. Sometimes it has been turned it over to the school (ask security and secretary).

What if my child forgets anything on the SCHOOL BUS?

If your children have left a jacket (books, instrument, backpack etc.) on the bus, please have them check with the driver the next time they board the bus. Sometimes it has been turned it over to the school (ask security and secretary).

1. My child enrolled at the European School after May 30th, how can I order the Scoolcard?

As you join after the deadline, there is only one possibility to get Scoolcard.
You visit our office (by appointment only) till 10th of September with a SEPA mandate, an application form and a photo. All forms and details here: https://www.eskar-transport.de/services/first-time-registration
We sign and stamp it. This contract (=the application form) you will give directly to the KVV customer center and receive immediately a monthly ticket for September. Scoolcard will be sent later by postmail directly from the print office.

2. And how do I do until I get the September monthly card? Do I have to buy the single/day ticket?

You can buy a ticket using bus/tram ticket machines on the bus stop. Or you use KVV online ticket service

https://kvv-shop.de/index.php/product/122/show/0/0/0/0/buy

3. We have filled the online registration and sent the signed SEPA mandate after deadline. Can we already use the school buses/trams till we get the Scoolcard?

A valid ticket (single, day etc), registration at https://esk.fritz-internet.de and SEPA mandate are necessary to use the school tram&bus till September 10th.

4. I would like to accompany my child for the first week, until he gets used with the idea of using the school tram&bus. Is that allowed?

Yes, please come to our office and we will give you a signed and stamped permission. Don´t forget to buy a valid ticket (single, day etc) for you.

5. My child has already a Scoolcard and I receive some post from KVV. What should I do?

Please, read the letters carefully and follow the instruction (hold the requested deadline!). Sometimes you will also need a stamp and a signature from us.

6. My child is in secondary (7th grade) and will finish the school this year. Should I do something?

Please visit the dedicate page https://www.eskar-transport.de/cancellation

7. We will leave Germany and cancel the school. Should I do something for transport?

Please visit the page: https://www.eskar-transport.de/cancellation

8. I have changed my address/ bank account/etc. How can I inform you?

First, please update online registration form. Second, we will kindly ask you to inform us ( kar-transport@partner.eursc.eu ) and KVV (abo@kvv.karlsruhe.de) about it.

9. I applied with “Generic form”, should I renew an application form each year?

Scoolcard is an Abo-ticket (subscription). Subscription tickets for school students are renewed automatically until the holder finishes the school. You need to make a new contract every year only if you pay in cash or you get some post from KVV.

10. I’ve received an email from transport with a request to update my data. But we have the old address and the same bank account.

Please update your child grade. It is very important for processing fee reduction (especially 4th grade to 5th grade) and to make the cancellation for the 7th grade.

11. My child enrolled at the European School during the school year (after September 10th), how can I order the Scoolcard?

There is no more possibility to get Scoolcard. But you can order monthly tickets. Please fill in the online application form for the transport: https://esk.fritz-internet.de/ and create and sign a SEPA Direct Debit Mandate. Than visit our office with original SEPA mandate.
We will give you back a signed and stamped permissions for obtaining monthly tickets (max for three months at once!). These permissions you will give directly to the KVV customer center and will get there the monthly tickets. Do not forget to apply for next school year Scoolcard BEFORE 30th MAY!

1. I would like to accompany my child for the first week, until he gets used with the idea of using the school tram&bus, is that allowed?

Yes, please come to our office and we will give you a signed and stamped permission. Don´t forget to buy a valid ticket (single, day etc) for you.

2. Does my child from Kindergarten need a KiGa ticket certifying he's allowed to travel in the school bus/tram?

Yes, your child needs a KiGa - ticket (necessary for any age!). First, please make online registration and transfer KiGa fee 100€ to our bank account. Second, please visit our office with SEPA-mandate (download debit authorisation), copy of 100€ bank transfer and a photo.

3. My child transfer from nursery 1 to nursery 2. Should I do something?

First, please update online registration form and transfer KiGa fee 100€ to our bank account. Second, please visit our office with SEPA-mandate (download debit authorisation), copy of 100€ bank transfer and a photo. Detailed info are here: https://www.eskar-transport.de/registration/yearly-update-nursery

4. My child transfer from nursery to primary. Should I do something?

First, please update online registration form. Second, please visit our office with SEPA-mandate (download debit authorisation), proper application form for Scoolcard and a photo.
All instructions are to be found here: https://www.eskar-transport.de/registration

5. My child is already 6 years old and goes to nursery 2. Is it possible to oder Scoolcard for her/him?

No, Scoolcard is only for pupils (primary and secondary). Nursery has the same status as Kindergarten in Germany; the nursery children are not yet the pupils. Please use KiGa ticket for our school bus/tram and valid KVV ticket for public transport.

1. I am a teacher at European school. On transport homepage I found an application form for „ abgeordnete Lehrer“. What does it mean? Which form should I fill in?

Please refer to your contract or get in touch with the HR department. If you are "Abgeordnete Lehrer - detached teacher“ please refer to the section: https://www.eskar-transport.de/registration/first-time-registration-jrc-and-eskar-staff

If you are not detached teacher follow the instructions here: https://www.eskar-transport.de/registration/first-time-registration-primary-secondary

2. I am a teacher at European School. Last year I applied with „ ESK EMPLOYEES' FORM“. Should I apply for the new school year again?

Yes, you should. Please update online registration form and send us the new application, with photo and signature till May, 30th.

Detailed info are to be found here: https://www.eskar-transport.de/registration/yearly-update-jrc-and-eskar-staff

3. I am a teacher at European School. Last year I applied with „GENERIC FORM“. Should I apply for the new school year again?

No, you shouldn’t. Please don’t forget to update online registration form.

Details are here: https://www.eskar-transport.de/registration/yearly-update-primary-secondary

4. The KVV has already child’s photo from the last year. Should I give you the new one every year?

No need to send it every year. Just send one if you wish to change it.